All orders are processed within 2–4 business days. Once shipped, delivery times may vary depending on the carrier and destination. You will receive a tracking number once your order has been fulfilled. Please ensure your shipping information is correct at checkout. Seoul Glow Lab is not responsible for lost or misdelivered packages due to incorrect addresses. Once a package has been shipped, we are not responsible for carrier delays, lost, or stolen packages.If your order arrives damaged or incorrect, please contact us at info@seoulglowlab.com within 48 hours of delivery, and we’ll make it right. Thank you for your patience and for supporting Seoul Glow Lab.